Privacy Policy

Page URL: https://santhoshrcf.com/privacy-policy (or similar)
Krishna Travels – Privacy Policy

1. Information We Collect
   We collect the following types of personal information to provide and improve our services via santhoshrcf.com:

• Personal Identification Information: Name, email address, mobile number.
• Location Information: Pick-up and drop-off locations, and real-time GPS data, necessary to provide the ride service.
• Payment Information: Details of your payment method (full credit/debit card details are not stored; token details are held by the payment gateway).
• Usage Information: How you use our app/website (booking history, feature usage).
• Device Information: IP address, operating system, and mobile network information.

1. How We Use Information
   We use the collected information for the following purposes:

• To provide and complete your rides.
• To manage your account and provide customer support.
• To process payments.
• To improve our services and develop new features.
• To enforce our Terms and Conditions.
• To comply with legal requirements.

1. Information Sharing
   We may share your personal information with the following categories:

• Captains: Information essential to complete the ride (your name, pick-up, and drop-off location).
• Payment Providers: To process payments.
• Law Enforcement: Where required by law or in response to a legal process.

1. Data Security
   We employ reasonable security measures to protect your information from unauthorized access, loss, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
2. Return Policy (For Services)
   Page URL: https://santhoshrcf.com/return-policy (or similar)
   Krishna Travels – Return Policy (For Services)
   Important Note: Krishna Travels is a service provider, not a seller of physical goods. The traditional ‘Return Policy’ applicable to products does not apply to our services.
3. Service Returns/Exchanges
   As our services are non-physical, a conventional ‘Return’ or ‘Exchange’ policy is not applicable to Krishna Travels.
4. Redressal for Dissatisfaction
   If you are dissatisfied with a service provided (after the trip is completed) due to issues like Captain behavior or vehicle cleanliness, you may contact our Customer Support team.

• Filing: You must file a complaint within 24 hours of the trip completion.
• Investigation: Our team will review your complaint and gather information from the Captain if necessary.
• Resolution: If the complaint is found to be valid, Krishna Travels may, at its sole discretion, take one of the following actions:
• Offer a partial or full refund (refer to the Refund Policy).
• Issue a promotional coupon for future use.
• Take appropriate action against the concerned Captain.

1. Instances Not Eligible for Redressal
   Redressal will not be granted in the following instances:

• Delayed complaints submitted long after the trip is completed.
• Losses incurred due to an error made by the Rider.
• Delays caused by uncontrollable factors such as traffic or weather conditions.