{"id":17021,"date":"2025-10-05T08:37:07","date_gmt":"2025-10-05T03:07:07","guid":{"rendered":"https:\/\/santhoshrcf.com\/?page_id=17021"},"modified":"2025-10-05T08:37:07","modified_gmt":"2025-10-05T03:07:07","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/santhoshrcf.com\/?page_id=17021","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p><br>Page URL: https:\/\/santhoshrcf.com\/privacy-policy (or similar)<br>Krishna Travels &#8211; Privacy Policy<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Information We Collect<br>We collect the following types of personal information to provide and improve our services via santhoshrcf.com:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personal Identification Information: Name, email address, mobile number.<\/li>\n\n\n\n<li>Location Information: Pick-up and drop-off locations, and real-time GPS data, necessary to provide the ride service.<\/li>\n\n\n\n<li>Payment Information: Details of your payment method (full credit\/debit card details are not stored; token details are held by the payment gateway).<\/li>\n\n\n\n<li>Usage Information: How you use our app\/website (booking history, feature usage).<\/li>\n\n\n\n<li>Device Information: IP address, operating system, and mobile network information.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li>How We Use Information<br>We use the collected information for the following purposes:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To provide and complete your rides.<\/li>\n\n\n\n<li>To manage your account and provide customer support.<\/li>\n\n\n\n<li>To process payments.<\/li>\n\n\n\n<li>To improve our services and develop new features.<\/li>\n\n\n\n<li>To enforce our Terms and Conditions.<\/li>\n\n\n\n<li>To comply with legal requirements.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Information Sharing<br>We may share your personal information with the following categories:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Captains: Information essential to complete the ride (your name, pick-up, and drop-off location).<\/li>\n\n\n\n<li>Payment Providers: To process payments.<\/li>\n\n\n\n<li>Law Enforcement: Where required by law or in response to a legal process.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Data Security<br>We employ reasonable security measures to protect your information from unauthorized access, loss, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.<\/li>\n\n\n\n<li>Return Policy (For Services)<br>Page URL: https:\/\/santhoshrcf.com\/return-policy (or similar)<br>Krishna Travels &#8211; Return Policy (For Services)<br>Important Note: Krishna Travels is a service provider, not a seller of physical goods. The traditional &#8216;Return Policy&#8217; applicable to products does not apply to our services.<\/li>\n\n\n\n<li>Service Returns\/Exchanges<br>As our services are non-physical, a conventional &#8216;Return&#8217; or &#8216;Exchange&#8217; policy is not applicable to Krishna Travels.<\/li>\n\n\n\n<li>Redressal for Dissatisfaction<br>If you are dissatisfied with a service provided (after the trip is completed) due to issues like Captain behavior or vehicle cleanliness, you may contact our Customer Support team.<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filing: You must file a complaint within 24 hours of the trip completion.<\/li>\n\n\n\n<li>Investigation: Our team will review your complaint and gather information from the Captain if necessary.<\/li>\n\n\n\n<li>Resolution: If the complaint is found to be valid, Krishna Travels may, at its sole discretion, take one of the following actions:<\/li>\n\n\n\n<li>Offer a partial or full refund (refer to the Refund Policy).<\/li>\n\n\n\n<li>Issue a promotional coupon for future use.<\/li>\n\n\n\n<li>Take appropriate action against the concerned Captain.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Instances Not Eligible for Redressal<br>Redressal will not be granted in the following instances:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delayed complaints submitted long after the trip is completed.<\/li>\n\n\n\n<li>Losses incurred due to an error made by the Rider.<\/li>\n\n\n\n<li>Delays caused by uncontrollable factors such as traffic or weather conditions.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Page URL: https:\/\/santhoshrcf.com\/privacy-policy (or similar)Krishna Travels &#8211; Privacy Policy<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":{"0":"post-17021","1":"page","2":"type-page","3":"status-publish","5":"infinite-scroll-item"},"_links":{"self":[{"href":"https:\/\/santhoshrcf.com\/index.php?rest_route=\/wp\/v2\/pages\/17021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/santhoshrcf.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/santhoshrcf.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/santhoshrcf.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/santhoshrcf.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17021"}],"version-history":[{"count":1,"href":"https:\/\/santhoshrcf.com\/index.php?rest_route=\/wp\/v2\/pages\/17021\/revisions"}],"predecessor-version":[{"id":17022,"href":"https:\/\/santhoshrcf.com\/index.php?rest_route=\/wp\/v2\/pages\/17021\/revisions\/17022"}],"wp:attachment":[{"href":"https:\/\/santhoshrcf.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}